Tri-State Water SolutionsPrivacy Policy
Effective October 29, 2026
This policy explains what information Tri-State Water Solutions LLC (“Tri-State,” “we,” “us”) collects when you visit our website, request a quote, text with us, or buy and pay for a water treatment system, and how we use it.
Information we collect
- Information you give us: your name, phone number, email address, home address, home size, water source, number of bathrooms and people in the home, and notes you send us through our forms, quote pages, texts, email or phone calls.
- Quote and signature records: when you sign a quote online, we record the name you typed, the date and time, and the IP address and device you signed from, so we have proof of the agreement.
- Installation records: photos of the equipment before and after installation, taken by our installer.
- Payment information: payments are processed by Stripe. Your full card or bank account number goes directly to Stripe and is never stored on our systems. We receive the payment method type, the last four digits, and whether the payment succeeded.
- Website data: basic technical information your browser sends, such as IP address and browser type, used to run and protect the website.
How we use your information
- To answer your request, prepare your quote and schedule your installation.
- To share the job details your installer needs: your name, address, phone number, home information and notes. Installers see your street address and phone number only shortly before the installation.
- To send your invoice and receipt and to process payment.
- To send texts and emails about your quote, installation, payment and maintenance reminders.
- To keep business, tax and legal records.
Text messages (SMS)
If you agree to receive texts, we text you about your quote, installation and payment, and occasional reminders. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts at any time, or HELP for help. Agreeing to receive texts is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. Information may be shared only with the service providers that deliver our text messages for us.
Who we share information with
We do not sell your personal information. We share it only as needed to provide our services:
- The licensed, insured installer assigned to your job.
- Service providers that run our business systems: payment processing (Stripe), financing if you choose to apply (Wisetack), text messaging (Twilio), email delivery, website and app hosting, secure file storage, and login security.
- When required by law, or to protect our rights or the safety of others.
How long we keep it
We keep customer, job and payment records for as long as needed for warranty, tax and legal purposes. You can ask us to delete information we no longer need to keep.
How we protect it
Our systems use encrypted connections, password-protected accounts with limited access, and payment processing by Stripe. No system is perfectly secure, but we take reasonable steps to protect your information.
Your choices
You can opt out of texts by replying STOP, and out of marketing emails with the unsubscribe link. To see, correct or delete your information, contact us using the details below.
Children
Our services are for homeowners and adults. We do not knowingly collect information from children under 13.
Changes to this policy
If we change this policy, we will post the new version on this page with a new effective date.
Contact us
Tri-State Water Solutions LLC
Hagerstown, Maryland
Phone: (240) 367-8071
Email: tristatewatersolutions@gmail.com